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Common purchase queries answered

Orders and Shipping

We ship within 48 hours M-F and always try use two (2) Day USPS Priority Mail. So typically 4-6 days depending on the day of the week. 

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We ship within 48 hours M-F and always try use two (2) Day USPS Priority Mail. So typically 4-6 days depending on the day of the week. 

We ship within 48 hours M-F and always try use two (2) Day USPS Priority Mail. So typically 4-6 days depending on the day of the week. 

We ship within 48 hours M-F and always try use two (2) Day USPS Priority Mail. So typically 4-6 days depending on the day of the week. 

Only to orders in South Carolina , USA.

We currently only ship to USA and Canada. 

We take every effort to ship all items in one package. On occasion we may split your shipment into multiple packages due to availability. 

If you need to swap an item

Returns and Exchanges

We ship within 48 hours M-F and always try use two (2) Day USPS Priority Mail. So typically 4-6 days depending on the day of the week. 

First of all we are sorry. We know that is a bummer. We strive for your satisfaction with each order and getting the wrong thing stinks. So please contact us at [email protected] and we will ship out the correct item(s) as soon as possible.¬†

If your Lux products were damaged during shipping please let us know ASAP so we can get your new ones. Email us at [email protected]¬†

Please contact us at [email protected] BEFORE SENDING ANY PRODUCTS BACK. Email us at [email protected] for an approval and RA#.¬†

** Please Do NOT SHIP any Damaged or Partially used products back to us, as they may leak during transit. 

 

You’re on the right page! You can get customer help by emailing us: [email protected], using the contact us forms on this page and replying to messages in your account.¬†

Contact us as soon as possible to update your shipping address. 

 

Yes just email us within 24 hours of your order to make any changes to it. 

[email protected]

Typically yes. But please email us to ask to be added to the waiting list and for an ETA on the restocking of the product. 

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